Great customer service comes from meeting your customers’ needs before, during, and after their interaction with your business. This is done by providing a consistent high level of professional and helpful service throughout the user journey.
This online course will examine exactly what is meant by customer service and why it’s so important to the success of your business. We’ll examine in detail what makes up great customer service, communications skills, exploring and meeting customer needs, and how to handle complaints.
|Module||Module Name||Pass %|
|1||About the Course
|2||What is Customer Service
|3||The Goals of Great Customer Service
|4||Discovering and Understanding Customer Needs
|5||Delivering Maximum Levels of Customer Service
|6||Making Customers Feel Great From the Start
|8||Non-verbal Communication and Body Language
|9||Dealing with Customer Complaints
Why Choose DDR Consultants
We are a provider of online training courses and accredited by leading industry organisations, such as RoSPA, IATP, CPD, iiRSM and Gatehouse Awards. In addition to being recognised by leading organisations, we offer you the flexibility to complete our courses at a time that is convenient to you from any location with Internet access. Upon completion you will also receive a certificate stating your results.
Recommended System Requirements
- Browser: Up to date web browser
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Download Speed: Broadband (3Mb+)