Great customer service comes from meeting your customers’ needs before, during, and after their interaction with your business. This is done by providing a consistent high level of professional and helpful service throughout the user journey.
This online course will examine exactly what is meant by customer service and why it’s so important to the success of your business. We’ll examine in detail what makes up great customer service, communications skills, exploring and meeting customer needs, and how to handle complaints.
- In the UK, there are 7,500 large businesses and 5.6 million small or medium-sized (SMEs)
- Small or medium-sized businesses (SMEs) account for 99.9% of all businesses
- Despite there being far more SMEs, they only employ 60% of the workforce. The remaining work for large businesses
Source - Department for Business, Energy & Industry Strategy
Course Modules
| Module | Module Name | Pass % |
|---|---|---|
| 1 | About the Course |
70 |
| 2 | What is Customer Service |
70 |
| 3 | The Goals of Great Customer Service |
70 |
| 4 | Discovering and Understanding Customer Needs |
70 |
| 5 | Delivering Maximum Levels of Customer Service |
70 |
| 6 | Making Customers Feel Great From the Start |
70 |
| 7 | Communication Skills |
70 |
| 8 | Non-verbal Communication and Body Language |
70 |
| 9 | Dealing with Customer Complaints |
70 |
Duration
75 minutes
Why Choose DDR Consultants
We are a provider of online training courses and accredited by leading industry organisations, such as RoSPA, IATP, CPD, iiRSM and Gatehouse Awards. In addition to being recognised by leading organisations, we offer you the flexibility to complete our courses at a time that is convenient to you from any location with Internet access. Upon completion you will also receive a certificate stating your results.
Recommended System Requirements
- Browser: Up to date web browser
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Download Speed: Broadband (3Mb+)
