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Customer Service

Great customer service comes from meeting your customers’ needs before, during, and after their interaction with your business. This is done by providing a consistent high level of professional and helpful service throughout the user journey.

This online course will examine exactly what is meant by customer service and why it’s so important to the success of your business. We’ll examine in detail what makes up great customer service, communications skills, exploring and meeting customer needs, and how to handle complaints.

Did you know?
  • In the UK, there are 7,500 large businesses and 5.6 million small or medium-sized (SMEs)
  • Small or medium-sized businesses (SMEs) account for 99.9% of all businesses
  • Despite there being far more SMEs, they only employ 60% of the workforce. The remaining work for large businesses

Source - Department for Business, Energy & Industry Strategy

Course Modules

Module Module Name Pass %
1 About the Course
70
2 What is Customer Service
70
3 The Goals of Great Customer Service
70
4 Discovering and Understanding Customer Needs
70
5 Delivering Maximum Levels of Customer Service
70
6 Making Customers Feel Great From the Start
70
7 Communication Skills
70
8 Non-verbal Communication and Body Language
70
9 Dealing with Customer Complaints
70

Duration

75 minutes

Why Choose DDR Consultants

We are a provider of online training courses and accredited by leading industry organisations, such as RoSPA, IATP, CPD, iiRSM and Gatehouse Awards. In addition to being recognised by leading organisations, we offer you the flexibility to complete our courses at a time that is convenient to you from any location with Internet access. Upon completion you will also receive a certificate stating your results.

Recommended System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)

Price: £35