Conflict Resolution in the Workplace

With so many individuals in the workplace from many different backgrounds and cultures, with differing values and beliefs, conflict is inevitable, but handled in a constructive manner it can be highly valuable to both the individuals and your business.

Our online course in conflict resolution will teach you what conflict is, how to recognize the signs and triggers of conflict in the workplace and look at ways of managing and resolving it.

Did you know?
  • In the UK, there are 7,500 large businesses and 5.6 million small or medium-sized (SMEs)
  • Small or medium-sized businesses (SMEs) account for 99.9% of all businesses
  • Despite there being far more SMEs, they only employ 60% of the workforce. The remaining work for large businesses

Source - Department for Business, Energy & Industry Strategy

Course Modules

Module Module Name Pass %
1 The Causes and Symptoms of Conflict at Work
2 Resolving Conflict
3 The Five Conflict Modes
4 Using the Modes
5 Assertiveness
6 Making Positive Outcomes


45 minutes

Why Choose DDR Consultants

We are a provider of online training courses and accredited by leading industry organisations, such as RoSPA, IATP, CPD, iiRSM and Gatehouse Awards. In addition to being recognised by leading organisations, we offer you the flexibility to complete our courses at a time that is convenient to you from any location with Internet access. Upon completion you will also receive a certificate stating your results.

Recommended System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)

Price: £35